Spec 00 / Shared inbox + knowledge base
Email, chat, social and SMS land in one place, and the right article is already there waiting, tail going.
Bring every customer answer back, instantly, every time.
01 / Proof
Small teams that field a lot of email keep Fetch open right next to the coffee.
02 / Features
Fig. 01 / Unified inbox
Email, chat, social and SMS drop into a single queue with the same filters, the same shortcuts and the same assignee menu. Nobody has to ask which tab the DM is hiding in.
Fig. 02 / Suggested replies
Fetch reads the message, then sets the best help-center article and the closest past reply right beside your cursor. You edit, you send, you look like you memorised the whole manual.
Fig. 03 / Help center
Every search that comes up empty gets logged and ranked. Monday morning you know which article to write, instead of finding out on Friday from an unhappy email.
Fig. 04 / Automations
Route by channel or keyword, tag by topic, and escalate the moment an SLA timer starts sweating. Rules read like sentences, so the next person to open one doesn’t need a translator.
Fig. 05 / Customer timeline
Open a customer and read the whole story in date order: chats, emails, DMs and orders together. “Let me check with billing and get back to you” becomes a sentence you rarely need.
03 / Setup
The old way and the Fetch way, side by side, from first connection to first reply.
Before Fetch
Forward four inboxes to whoever looks least busy and hope.
Write the routing rules on a sticky note. Lose the sticky note.
Announce it in a meeting that could have been a message.
With Fetch
Plug in email, chat, social and SMS. Every channel lands in the same inbox in one sitting.
Point Fetch at your help center and past tickets, then set routing and SLA rules in plain sentences.
Agents open the inbox and the answer is already waiting. Monday’s gap report tells you what to write next.
04 / Tools
The API takes webhooks and plain JSON, so your odd little internal tool can join in too.
05 / Plans
Every plan includes the shared inbox and the knowledge base. Prices are in USD and billed annually.
Plan 01
For the one-desk team that just needs the mail to stop wandering.
Billed annually
Plan 02
For teams that fetch questions from everywhere at once.
Billed annually
Plan 03
Most popularFor the whole pack, plus the people who audit the pack.
Billed annually
Questions about which plan fits? Write to contact@fetchshared.com.
06 / Voices
“Fetch drops the right article next to the cursor before I’ve finished reading the message. Our newest agent sounded like a veteran by day two.”
— Dana P., Support Lead, Orchard Table
“The article-gap report is a little rude and entirely correct. Each Monday it lists what customers searched for and couldn’t find, and we write exactly that.”
— Marcus T., Head of Operations, Quillon
“One scroll through the customer timeline and I know the order, the recent chats and who already promised a refund. ‘Let me check and get back to you’ has left the building.”
— Elena V., Customer Experience Manager, Hollowell
Spec 99 / Next step
Pick a plan, connect your channels, and watch the right answer come trotting back before the second coffee.
See plans