Plan 01
Fido
For the one-desk team that just needs the mail to stop wandering.
$229/yr
Billed annually
- Shared inbox for up to 3 agents
- Email and live chat channels
- Basic help center with 50 articles
- Canned replies and tags
Spec 02 / Price list
The price list for teams who read the price list.
Three plans, one invoice a year, and no line item hiding behind an asterisk.
Fig. 00 / In every plan
- Shared inbox
- INCL.
- Built-in knowledge base
- INCL.
- Billing
- USD / ANNUAL
- Hidden fees
- 0.00
01 / Plans
Three plans. Pick the one that fits the pack.
All prices in USD, billed once a year. Each plan keeps the shared inbox and the knowledge base; what changes is how many hands, channels and guardrails come with them.
Plan 02
Retriever
For teams that fetch questions from everywhere at once.
$529/yr
Billed annually
- Unlimited agents
- Social and WhatsApp channels
- Suggested answers from past tickets
- SLA timers and automation rules
Plan 03
Most popularKennel
For the whole pack, plus the people who audit the pack.
$789/yr
Billed annually
- Custom roles and permissions
- SSO and audit logs
- Advanced analytics and QA scoring
- Dedicated success manager and priority support
Not sure which one fits? Write to contact@fetchshared.com and a human will point you at a plan.
02 / Side by side
The whole price list, in one table
Table 02 · What each plan includes
| Feature | Fido$229/yr | Retriever$529/yr | Kennel$789/yr |
|---|---|---|---|
| AgentsSeats | Up to 3 | Unlimited | Unlimited |
| Email + live chatChannels | |||
| Social + WhatsAppChannels | — | ||
| Help centerKnowledge base | Basic, 50 articles | Included | Included |
| Suggested answers from past ticketsReplies | — | ||
| SLA timers + automation rulesWorkflow | — | ||
| Custom roles + permissionsControl | — | — | |
| SSO + audit logsSecurity | — | — | |
| Advanced analytics + QA scoringReporting | — | — | |
| Success manager + priority supportSupport | — | — |
03 / Fit check
Which breed are you?
A quick way to size yourself up before you click a button.
Fido
Three people, two channels, one overflowing inbox.
You need a shared queue, a few canned replies and a small help center. Email and live chat cover it, and nobody has to forward anything again.
Retriever
Questions arrive by DM, WhatsApp and email on the same morning.
Add unlimited agents, social channels, suggested answers from past tickets, and SLA timers that start sweating on your behalf.
Kennel
Someone is going to ask who has access to what.
Custom roles, SSO and audit logs answer that. QA scoring and advanced analytics keep quality honest, with a success manager on the other end.
04 / Billing FAQ
The billing questions, answered without small print
What exactly am I billed for?
One flat annual price for the plan you pick: $229 for Fido, $529 for Retriever or $789 for Kennel. Nothing is added per ticket, per article or per channel.
When does the charge happen?
Once, when you choose a plan, and then again on the same date a year later. All prices are in USD and billed annually, so there is no monthly drip to track.
How do I cancel?
Switch off renewal from your workspace settings, or email contact@fetchshared.com. Your plan keeps running until the end of the year you've paid for.
Can I move to a bigger plan later?
Yes. If the pack grows or the auditors show up, write to us and we'll move you up to Retriever or Kennel.
What happens to my tickets and articles if I leave?
They stay yours. Export your tickets and help-center articles before your plan ends, and nothing is held hostage.
Spec 99 / Next step
Pick a plan. We'll handle the fetching.
Fido, Retriever or Kennel: one price a year, and the right answer waiting before the first keystroke.
See plans